Revised Calling Center Script
During my sophomore year, I worked two nights a week at the Virginia Tech Calling Center. At the calling center, I had to call VT alumni and parents of current students in order to solicit donations to VT funds. It was a demanding job; callers had to create a connection and establish a rapport with people they had never spoken to--and who were often hostile to callers--and convince them to part with money, all in the space of about five minutes.
To aid us callers, we had a script of what to say to the people we called, which included suggestions on how to make a connection and how to convince them to contribute to the funds. However, this script was large, convoluted, and difficult to make sense of for new callers while in the middle of talking to an angry parent. So, for my final project in Technical Editing and Style, I decided to edit the script to make it easier to use for new callers.
To aid us callers, we had a script of what to say to the people we called, which included suggestions on how to make a connection and how to convince them to contribute to the funds. However, this script was large, convoluted, and difficult to make sense of for new callers while in the middle of talking to an angry parent. So, for my final project in Technical Editing and Style, I decided to edit the script to make it easier to use for new callers.
Your browser does not support viewing this document. Click here to download the document.
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
michael_nolan_a5_no_track_changes.doc | |
File Size: | 68 kb |
File Type: | doc |
Revised Horticulture Garden Brochure
The Hahn Horticulture Garden is on the edge of Virginia Tech's campus. It is a great place to visit, but most students don't even know it exists. What makes this problem worse is that when students do visit, the informational brochure that the garden hands out is none to impressive. In Designing Documents for Print, the class had a project where we had to make a new brochure for the garden which was visually attractive and informative.
The brochure I created--along with my partner--was a four panel design, featuring a detailed map of the garden in the center.
The brochure I created--along with my partner--was a four panel design, featuring a detailed map of the garden in the center.
Your browser does not support viewing this document. Click here to download the document.
![](http://www.weebly.com/weebly/images/file_icons/pdf.png)
horticulture_project_prototype_v2_pdf_print.pdf | |
File Size: | 2106 kb |
File Type: |
Instructional Document
In my Intro to Professional Writing course, our first major project was to create an instructional document complete with detailed images. The task was to take a task that most people would be completely inexperienced at performing and make it simple and easy for anybody to do.
One of my hobbies is to make roses out of duct tape and wire, so I wanted to create a powerpoint slideshow that made it easy to make a simple duct tape rose in about thirty minutes.
One of my hobbies is to make roses out of duct tape and wire, so I wanted to create a powerpoint slideshow that made it easy to make a simple duct tape rose in about thirty minutes.
Your browser does not support viewing this document. Click here to download the document.
![](http://www.weebly.com/weebly/images/file_icons/xls.png)
how_to_make_a_rose_out_of_duct.pptx | |
File Size: | 2152 kb |
File Type: | pptx |
Rhetorical analysis of weight loss companies
Your browser does not support viewing this document. Click here to download the document.
![](http://www.weebly.com/weebly/images/file_icons/rtf.png)
assignment_4_final_paper_draft.docx | |
File Size: | 51 kb |
File Type: | docx |